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Village of Oswego closes facilities to the public, asks all residents to comply with Stay at Home order

Oswego Village Hall and the Oswego Public Works Facility have closed to the public and the Oswego Police Department Headquarters will close to the public beginning at 5 p.m. on Saturday, March 21, per the State of Illinois’ Stay at Home Order to combat COVID-19.

“All essential Village services will remain fully operational. Police will respond to your emergencies, our public works crews will keep streets clear and water flowing, and our essential staff will be at the ready to address your needs,” Village President Troy Parlier said. “I ask that all residents follow the direction to stay at home except for essential functions to help us combat this spreading illness.”

Key staff will be on-site in each facility to respond to resident requests when necessary. Residents should call ahead to the appropriate building or department at the numbers listed below as most business can be conducted over the phone. Residents can also find the most up-to-date information about Village operations at

Oswego Police continue patrols

Oswego Police Headquarters, 3355 Woolley Road, will be closed to members of the public beginning at 5 p.m. on Saturday, March 21, to help protect our first responders from illness, however, the headquarters will be staffed, and exceptions will be made in the case of an emergency.

  • As always, in an emergency, call 911.
  • If you are not experiencing an emergency, but still need the police to respond, call the police non-emergency line at 630-554-3426.
  • To file a police report, request records, or access other services, call the police department’s main line at 630-551-7300. Many services can be handled over the phone.

Our police officers will be patrolling and responding to calls as always and will be employing personal protective equipment and social distancing as appropriate to ensure the safety of our officers and the public.

Public Works staff keep Village running

The Oswego Public Works Facility, 100 Theodore Drive, was closed to the public beginning Friday, March 20. Residents can still report needed repairs throughout the Village.

  • Use our Oswego Click N Fix app available for iPhone and Android devices
  • Visit and click on Report a Problem
  • Call Public Works at 630-554-3242.

As always, repairs will be prioritized based on those that are most important for the health and safety of our residents. Public works crews have been assigned to split teams to limit contact with each other and ensure the continuity of water, street repair, and other essential services.

Residents are asked to do their part to maintain critical infrastructure and services:

  • Flush only toilet paper down the toilets. Sanitary wipes, disinfectant wipes, paper towels and tissues clog pipes and can cause backups in your home.
  • Bag garbage before putting it in trash cans, or place it in a toter cart. Groot will not collect loose garbage, including bulk items or items left outside of trash containers.

Village Hall closed, but services continue

Oswego Village Hall also closed to members of the public Friday evening. However, residents will still be able to pay bills and apply for permits, and key Village Hall staff will be on site to respond to emergencies.

Pay bills

Residents can pay for their water bills:

  • Online at
  • By phone at 630-554-3618
  • In person, no contact required, at the pay box in front of Village Hall, 100 Parkers Mill. If paying using the pay box, include the stub of your bill to ensure that payment is credited to the correct account. 

Apply for a permit

Staff are still processing permits of all kinds, and essential building inspections are continuing. For the fastest service, send your questions about permits, building inspections, or zoning issues to or call 630-554-2310.

Bid openings to be postponed or held virtually

All non-essential bids will be postponed and requests for proposals will be submitted virtually. For more information, visit the Village’s RFPs and Bids webpage,


Following Illinois’ Stay at Home Order, Village employees across several departments are working remotely, but are still responding to calls and email. Please allow additional time for staff to respond to requests and questions.


Visit the Village of Oswego’s website and follow us on social media for updates

For additional information on Village of Oswego operations and resources for residents and businesses, visit the Village’s COVID-19 response page at

For up-to-the-minute updates on Village operations, follow the Village of Oswego on Facebook (@VillageofOswego) and Twitter (@OswegoIL60543). Or sign up for Village news straight to your inbox. Visit and click on Email Alerts.

For additional guidance on precautions you can take to keep yourself, your family, and the wider community healthy and slow the spread of infection, refer to the Kendall County Health Department’s Coronavirus website,


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